pklik Privacy Policy

1 About This Policy

This Privacy Policy describes how pklik ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of individuals ("you", "the Player") who register for and use the pklik platform, including the website at pklik.ws and all associated services.

By creating a pklik account, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of your agreement with pklik and should be read alongside the pklik Terms & Conditions.

pklik is the data controller responsible for the personal data collected through this platform. We are committed to processing personal data lawfully, fairly, and transparently, and to collecting only the minimum data necessary for the purposes described in this Policy.

2 Data We Collect

pklik collects personal data through several routes — directly from you during registration and account use, automatically through your interaction with the platform, and from third-party verification and payment partners. The categories of personal data we collect are described below.

pklik does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued ID document incidentally contains a photograph, which is collected solely for identity verification purposes.

3 How We Use Your Data

pklik uses the personal data we collect for the following purposes:

• Account creation and management: To register your pklik account, authenticate your login, and maintain your account settings and preferences.
• Identity verification (KYC): To verify your identity and age in compliance with our obligations, ensuring only players aged 21 and above access the platform.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to reconcile your transaction history.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access, including monitoring betting patterns and transaction behaviour.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat, email, and WhatsApp support channels.
• Platform personalisation: To tailor your pklik experience based on your preferences, game history, and activity patterns — for example, surfacing relevant promotions or game recommendations.
• Legal and regulatory compliance: To fulfil obligations under applicable laws, respond to lawful requests from authorities, and maintain records as required by law.
• Responsible gaming monitoring: To monitor player activity for signs of problem gambling behaviour and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• Service improvement: To analyse platform performance, fix technical issues, and improve the overall user experience through aggregated usage analytics.
• Marketing communications: To send promotional offers and platform updates to players who have opted in to receive such communications. You may opt out of marketing communications at any time by contacting support.

4 Legal Basis for Processing

pklik processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to fulfil our contractual obligations to you, including account creation, payment processing, and the delivery of betting and gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, identity verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing that serves pklik's legitimate business interests — such as fraud prevention, platform security, service improvement, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
• Consent: Processing for purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Disclosure

pklik does not share your personal data with third parties except in the following limited and necessary circumstances:

• Payment service providers: We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard solely to facilitate deposits and withdrawals. These providers process your data under their own privacy terms and are bound by contractual data protection obligations.
• Identity verification partners: We may use third-party KYC service providers to verify the authenticity of identity documents submitted during account registration. These providers access only the data necessary for verification purposes.
• Game content providers: When you play games provided by studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi, limited technical session data (such as a player session token) may be shared with the provider to facilitate gameplay. These providers do not receive your full identity or financial data.
• Legal authorities: We may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pklik's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer and its implications.

In all cases, pklik requires third parties who receive personal data to maintain appropriate technical and organisational security measures, and to use the data only for the purposes for which it was shared.

6 Cookies & Tracking

pklik uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your browser or device when you visit pklik.ws. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session, remembering your language preference, and securing your account. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated data about how players use the platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform experience. Analytics data is anonymised where possible.
• Preference cookies: Used to remember your settings and preferences, such as your preferred deposit method or notification preferences, so you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats to your account and the platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use pklik. pklik does not use advertising or cross-site tracking cookies to serve third-party advertisements.

7 Data Retention

pklik retains your personal data for as long as your account is active and for a defined period after account closure, in order to meet legal obligations and resolve any outstanding disputes.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Anonymised or aggregated data may be retained indefinitely for analytical purposes.

8 Data Security

pklik takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pklik platform, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including passwords, payment details, and identity document data. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Two-factor authentication (2FA) available to all registered players, adding an additional layer of protection to account login beyond a username and password.
• Access controls that restrict access to personal data within the pklik organisation to only those staff members who require it to perform their job functions, subject to confidentiality obligations.
• Regular security audits and penetration testing to identify and remediate vulnerabilities in the platform infrastructure before they can be exploited.
• Fraud monitoring systems that operate continuously to detect unusual account activity, suspicious login attempts, and abnormal transaction patterns in real time.

9 Your Rights

As a pklik player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the pklik support team via live chat or at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data pklik holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that pklik delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data subject to mandatory retention periods (see Section 7) cannot be deleted before those periods expire.
• Right to restrict processing: In certain circumstances, you may request that we restrict the way we process your personal data while a dispute or correction request is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on pklik's legitimate interests, and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

pklik is strictly an adult platform. No person under the age of 21 is permitted to register an account, use any pklik service, or provide personal data to pklik. We do not knowingly collect personal data from individuals under the age of 21.

If pklik becomes aware that personal data has been collected from a minor, the account will be immediately suspended, all associated data will be securely deleted (unless required to be retained for legal reasons), and the matter will be escalated to our compliance team. Any funds deposited by a minor will not be returned and may be forfeited.

If you are a parent or guardian and believe that a minor in your care has registered an account on pklik, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

11 Third-Party Services

The pklik platform integrates third-party services including game providers, payment processors, and analytics tools. When you use these services through pklik, limited data may be shared with the relevant third party as described in Section 5. Each third-party service operates under its own privacy policy and data handling practices.

pklik is not responsible for the privacy practices of third-party game studios (such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, or Ezugi) or payment providers (such as bKash, Nagad, or Rocket). We encourage you to review the privacy policies of these providers for information on how they process data on their own platforms.

pklik.ws does not contain links to external third-party websites. All content and services available through the platform are provided either by pklik directly or through integrated third-party service agreements that include data protection obligations.

12 Policy Updates

pklik may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made — meaning changes that substantially affect your rights or how your data is used — we will notify registered players by email or via a prominent banner on the pklik platform at least 7 days before the changes take effect.

The effective date displayed at the top of this document will be updated each time a new version is published. We encourage you to review this Privacy Policy periodically. Your continued use of the pklik platform following the effective date of any updated version constitutes your acceptance of the revised Policy.

Previous versions of this Privacy Policy are available upon request by contacting the pklik support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pklik handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 on every page of the pklik platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related email enquiries within 3 business days.
• WhatsApp: +880 1700 000000 — available 9:00 AM to 11:00 PM BST (UTC+6), Monday to Sunday. Please use this channel for general support queries; formal data rights requests should be submitted by email.